Last Updated: September 2026

eCloud Vapes Limited is committed to protecting your privacy and handling your personal information responsibly in accordance with UK GDPR and the Data Protection Act 2018.

Who We Are

eCloud Vapes Limited
25 Station Road
Chapeltown
Sheffield
S35 2XE

Telephone: 0800 009 6059
Email: sales@ecloudonline.co.uk

Information We Collect

Name, billing address and delivery address.
Email address and telephone number.
Date of birth and age verification information where required.
Account registration details.
Order history and transaction information.
Communications sent to us by email, telephone or contact forms.
IP address, browser information, device information and website usage data.

How We Use Your Information

To process and fulfil orders.
To manage customer accounts.
To provide customer support.
To verify age where required by law.
To prevent fraud and protect our business.
To improve our website and customer experience.
To send marketing communications where you have provided consent.
To comply with legal and regulatory obligations.

Cookies & Website Analytics

Our website uses cookies and similar technologies to ensure the website functions correctly, maintain your shopping basket, remember your preferences and help us improve our services.

We currently use Google Analytics to help us understand how visitors use our website, including which pages are viewed, how visitors navigate the site and how our website performs.

Some cookies are essential for the operation of our website and cannot be disabled. Other cookies may be used for analytics, functionality or marketing purposes.

We are continually reviewing and improving our cookie consent and privacy controls. Cookie categories, consent preferences and cookie-related information may be updated from time to time as our website evolves.

Age Verification

As a retailer of age-restricted products, we are legally required to verify that customers are old enough to purchase vaping products.

Information collected for age verification purposes is used solely to comply with legal requirements and prevent unlawful sales.

Who We Share Information With

DNA Payments

Secure processing of online card payments.

Delivery Partners

Information required to deliver and track customer orders.

Trustpilot

Review invitation services following completed purchases.

Mailchimp

Marketing communications for customers who have opted in.

Google Analytics

Website analytics and performance monitoring.

We do not sell your personal information to third parties.

Data Storage & Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

Personal information is retained only for as long as reasonably necessary to fulfil legal, regulatory, accounting and operational requirements.

Your Rights

Under UK GDPR, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of personal information where applicable.
Restrict or object to certain processing activities.
Request a portable copy of your information.
Withdraw consent for marketing communications at any time.

Most privacy-related requests can be handled free of charge by contacting us directly.

Complaints

If you have concerns regarding how we handle your personal information, please contact us and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection.

Contact Us

eCloud Vapes Limited
25 Station Road
Chapeltown
Sheffield
S35 2XE

Telephone: 0800 009 6059
Email: sales@ecloudonline.co.uk