Shipping and Returns
Our aim is to dispatch orders placed by 3:30pm on the same working day (Monday-Friday). Orders received after this time will be dispatched the following working day.
'Same day' and 'Next day' options are available to select.
During times of peak demand dispatch may take a little longer. If for any reason we are unable to deliver the particular items we will contact you by email and/ or telephone.
Standard Shipping
We use Royal Mail First Class postage as our 'default' shipping method. Royal Mail's target is to deliver 90% of items on the following day (Monday-Saturday).
The following options are also available for selected orders:
Free Shipping - available on any order >£30
Where Free Shipping is selected, we will use First Class Royal Mail. Royal Mail's target is to deliver 90% of items on the following day (Monday-Saturday).
Next Working Day Delivery
When this delivery option is chosen we will use a tracked next day courier service (eg. Royal Mail Tracked 24 / EVRi). To meet the pick up deadline for Next Day delivery, orders need to by placed with us by 2pm (Monday-Friday).
Local Same Day Delivery
This option is available on Monday-Friday for deliveries in selected postcode areas* that are in close proximity to our dispatch centre. This service will only appear as an option during the orrder process when the delivery address fals within the included postcode areas. This option is subject to a minimum order value of £30 and the order being placed before midday for same day delivery. Orders received after this time will be delivered the following working day.
* the applicable postcodes are, S5, S6, S9, S35, S36, S60, S61, S62, S63, S64, S65, S70, S71, S73, S74 & S75.
Returns
If you are not satisfied with any purchase for any reason, you may return it within 14 days, unused, and in the original, undamaged packaging, for exchange or refund. Neither refunds nor exchanges will be granted for items not returned in the same condition as supplied.
- Returned items must include a note of your contact details and order number, ideally send us back the delivery note.
- Returned items must include a note of your contact details and order number, ideally send us back the delivery note.
- Please note that no carriage costs will be refunded. After 14 days all sales are final.
- Exchanges will be subject to a further minimum carriage charge of £3.00.
- This is in addition to your statutory rights, and does not affect those rights.
- In the unlikely event that we supply an item incorrectly, or an item is faulty, a complete refund or exchange will be given.
We recommend that all returns be sent using a traceable service, such as Royal Mail's Recorded Delivery, and be insured, ecloud will not accept responsibility for items lost in transit to us. Return carriage costs will only be refunded for items sent in error by us or found to be faulty, and agreed as such by us. Return carriage will only be refunded to the value of the carriage paid on your original order, or the amount appropriate to the value of the item as per our carriage rules above. Customers choosing to use express services at a higher cost do so at their own expense.
- Refunds will always be made to the same payment source as the original purchase.
- Please call or email before sending returns.
- Returns must be sent promptly after contacting us, sales are final after 14 days.
- It is not acceptable to contact us and then wait weeks before returning the goods.
- Please note this returns policy applies to mail order sales only, and a different policy applies to counter sales.
- Please ask about returns when buying in store.
- Under European Union regulations, individual buyers have the right to cancel their orders within seven days of their contract with us, or seven days of receipt of the goods (whichever is the longer).
- If the buyer chooses to cancel their order, they will have their payment returned.
- Please see our returns policy above for further details regarding returns.
- All returns should be made to our retail address, not our registered office address.
- All transactions will be completed in Pounds Sterling.
